Anywhere in Australia, Same-Day or Next-Day
A 1,500-strong technician network means your pharmacy or chemist group is never more than a day away from an onsite technician — metro, regional, or remote.
1,500+
Technicians nationwide
Same-Day
Metro response
Next-Day
Regional & remote response
100%
Australia-wide coverage
Distance shouldn't be the reason a pharmacy or chemist waits three days for a technician. Pharmacy POS Direct draws on a technician network 1,500 strong, positioned across every state and territory — so whether a store sits in a capital city CBD or several hours from the nearest major town, onsite support is a matter of hours or a single day away, not a week.
That same network is what makes us a genuine partner for pharmacy groups planning a rollout — a new POS platform across forty stores, a hardware refresh across a state, or a full technology standardisation program across a franchise brand. We schedule technicians nationally, in parallel, so a rollout that would take a small IT team months happens in a coordinated matter of weeks.
A Technician Network That Actually Covers the Map
Live coverage across every capital city, and the regional network to reach well beyond them.
Multi-Site Deployments, Properly Project-Managed
National Scheduling
Technicians are scheduled across every state simultaneously, so a rollout runs to one coordinated timeline, not a store-by-store trickle.
Dedicated Project Management
One project manager owns the rollout end to end, reporting progress back to head office at every stage.
Consistent Configuration Every Site
Every store receives the same tested build, so site 40 works exactly like site 1.
Staged Delivery of Hardware
Equipment is staged and delivered to match the rollout schedule, so nothing sits waiting in a storeroom.
Out-of-Hours Deployment
Installations are scheduled overnight or outside trading hours wherever possible to avoid disrupting business as usual.
Post-Rollout Support Handover
Every site rolls straight into standard Pharmacy POS Direct support once deployment is confirmed and signed off.
From First Call to Every Site Live
Scope
We map every site, its hardware and its go-live requirements.
Schedule
Technicians are booked nationally against one coordinated timeline.
Deploy
Same-day or next-day installation, site by site, with consistent configuration.
Confirm
Every site is signed off and handed into standard ongoing support.
Coverage & Rollout FAQs
Do you cover regional and remote pharmacies, or just capital cities?
Our 1,500-strong technician network extends well beyond capital cities into regional and remote areas, with next-day onsite response the standard outside metro zones.
How large a rollout can you handle at once?
We regularly run rollouts across dozens of sites simultaneously for multi-site chemist groups, scheduled nationally and managed by a dedicated project manager.
Can you match a specific go-live date across every site?
Yes — national rollouts are scheduled against one coordinated timeline specifically so every site can go live on, or ahead of, the same target date.
What happens after a rollout is complete?
Every site rolls straight into standard Pharmacy POS Direct support once deployment is signed off, so there's no gap between go-live and ongoing support.
Planning a rollout, or just need a technician on the ground?
Wherever your pharmacy is, our network reaches it — same-day or next-day.